CRT - Goods returns policy

Home > Help and Advice > Online Shopping help > Goods returns policy

Goods returns policy

Please use this information to find out if you are able to return your purchased goods to CRT.

CRT Store items (excluding clothing)

You may return a purchased item if:

The item you chose is not suitable, you have the receipt and it is unused
The item is faulty (i.e. switch didnt work) and you have the reciept

Clothing

You may return a purchased item of clothing if:

The item did not fit
The product was not suitable for the purpose it was intended (i.e. a light rain jacket was purchased when a storm jacket was required)
The product is flawed with a manufacturing fault (i.e. a broken zipper, an unsealed seam)

Returning products

Please note that when returning all CRT products:

You must have proof of purchase and the product must be in unused condition
If you are a CRT Shareholder you will not need proof of purchase as we have all CRT Shareholder sales on record but you may only return product if it was purchased by the CRT Shareholder.

Refunds

If you require a refund, this will be made the same way you purchased the item, so if you paid by EFTpos then you will be refunded by EFTpos.

The consumer guarantees act

Under the Act, your consumer rights are expressed as a series of "guarantees" that a seller automatically makes to you when you buy any good or service ordinarily purchased for personal use. We explain them below.

Goods

Retailers and other such suppliers guarantee their goods will:

Be of acceptable quality (see definition below).
Be fit for a particular purpose that you asked about.
Match the description given in advertisements or sales brochures, or by the sales assistant.
Match the sample or demonstration model.
Be owned by the consumer, once purchased.
Be a reasonable price, if no price or pricing formula has been previously agreed.